Yes, our customer service is available.
We are still processing return and warranty requests.
We still deliver packages in the Netherlands, Belgium, Germany and the UK.
Currently it’s very busy in our store and also our carriers are extremely busy which could cause a delay with your order.
Our store is currently closed but we are still continuing online. Items can be picked up at our store when they have been ordered online.
We are open daily from Monday to Friday from 09:00 am to 6:00 pm – excluding weekends.
Here we have a modern and large showroom where can find most of the items you see online on our shelves.
We are proud to have Shimano, Aqua, Trakker, Cygnet, Solar, Fortis, Snugpak, Ridgemonkey Snugpak, Ridgemonkey in stock and we also have a very large assortment of other major brands such as Korda, JAG, Fox, CC Moore , Dynamite, Sonik & Avid.
Our friendly and helpful staff can help you with any questions you may have about our products and warranty. You can also feel free to just come by to have a look!
In our store you can pay in all common ways. We accept Visa, MasterCard or other forms of card payments. Contactless payment via ApplePay or cash payment is also an option.
You can place an order with Team Outdoors one of two ways. First, you can create an account which is quick and easy. Your account will contain the basic details, such as your name, address and email and previous purchases. Alternatively, you can order as a guest – without an account. It is similar to setting up an account, only that your details are not saved. We highly recommend setting up an account, in case you have an issue with the order – you can easily pull up your account and records.
Do you want to do a pick up at the store? It is absolutely an option, you MUST indicate this with your order. We will let you know when it is ready for pick-up.
Is there a last minute update you need to do? If your order has been submitted via the website but you placed the wrong product or put the wrong address – don’t panic. We can adjust the order for you.
Please contact us via (+31) 024-7950212.
Once you have placed an order your status will be visible in your Team Outdoors account. You can check the status under the heading "Status". Below are the most used stages the delivery proces:
- Betaling ontvangen: Means your order and your payment were received. We will start processing your order as soon as possible.
- Picking: Our employees are busy collecting your order.
- Verzendetiket printen: Your order is ready to be sent and only needs to receive the shipping label. This status will only be visible for a short time and will quickly change to the status Verzonden.
- Verzonden: Your order will be shipped out at the end of the day or is already out. Once it has been shipped out, you will receive an email with the Track & Trace code. You can see when GLS offers delivery times and check out options for your package to get to you.
- Onderdelen besteld: One or more of the products you ordered are not in-stock and must come from our either our warehouses or our suppliers. As soon as these products are in-store, they will be sent to you.
Has your order already been completed via the website?
Please contact us via (+31) 024-7950212 to cancel your order. You can only cancel if your order has not yet left our warehouse. Has your order already been sent? Then you can refuse it at the door and we will contact you as soon as we have received your order here.
On the website you can pay with iDeal, SOFORT Banking, KBC / CBC-Payment button, Belfius Direct Net, Credit card, Klarna Pay Later (after payment), Bancontact, ING Home'Pay, EPS, Giropay and transfer.
You can also pay in cash in our store in Wijchen. Place the desired products in your digital shopping basket and choose the option 'Pick up at the store' to pick up your order at the store. Then pick up your order and pay with cash.
Alternatively, you can direct deposit to our account with ING. The account number is NL63INGB0006339194 in the name of WG Internetservices. Always state your name and order number in the description so that we can match your payment with your order.
Lastly, you can come into our store and shop directly with us – without using out website.
As soon as we have sent your order, we will always send an attached invoice directly to your e-mail with your shipping confirmation. You can also download your invoices in your Team Outdoors account.
Have you just placed the order? You will receive the invoice once your order is shipped.
As soon as we have received your payment, we will start processing your order. Sometimes it takes a while before your payment is processed and the confirmation will be slightly delayed. If, for whatever reason, you cannot get through the payment system, you can always contact us via (+31) 024-7950212. We can immediately send you a direct payment request that will speed up the process.
Did you cancel a payment or did you return something? Your refund will be completed at the most within 14 days. In many cases, however, the refund is already back in your account within 2 to 3 days. We will pay you back with the same payment method you have originally paid in. Is the amount not in your account after 14 days? Then contact our customer service.
Pickup and Delivery
Something can go wrong during the delivery process. If you have received a damaged package, check carefully whether your products are also damaged. Are your products damaged? Then take a picture of the damaged package and save this package. Then contact us via (+31) 024-7950212 or via our contact form and we will solve it for you!
First check the following:
1. Track & Trace code
You will find this in your shipping confirmation. Check via this link if the delivery times have been changed.
2. The delivery address
Please double check the delivery address and make sure the street and zipcode are correct.
3. The letterbox
Has the postman sent you a message or a ticket? Your package may have been delivered to the neighbors or he came to your door and no one answered. He likely has scheduled a new delivery time.
Have you reviewed this checklist but your package is still missing? Then contact us via (+31) 024-7950212.
We reuse boxes and other packaging materials for the shipment of our products. In this way we try to reduce our CO2 footprint.
Return and Exchange
You are able to return your order for whatever up to 14 days after you have received the item. It is important that the item(s) is in its original package and unused. Once it has been returned, you will receive a refund that covers the cost plus the shipping.
In order to return a product to us successfully, you must first let us know by writing or calling us. After this “Cancellation Notice” is processed on our end, you have 14 days from this date to return the product back to us. Please make sure that one of our representatives has received your notice – this way we can keep an eye for it and process your return as soon as possible.
Do you want to send something back?
You MUST register your return online and additionally put a note in the box with your details for why you are unsatisfied with the product. We must emphasize that the products in should be in the original packaging and not tampered with whatsoever.
Have you received something that you have not ordered? We would be happy to resolve this issue as soon as we can. Please give us a call and we can send you a return label so that you do not have to incur any costs for returning to our store. We will then ship out the correct item to you.
Whatever the reason, you can exchange your order up to 14 days after it’s received.
Please contact us as soon as possible for us to process the exchange for you. Any products that you want to exchange must be unused and still in the original packaging – we will not accept an exchange if the packaging is damaged or tampered with.
The only cost you will incur is the shipping costs to return the item to us. Once we received your item, we will then send you the new product that you requested.
Does the item not fit quite right?
You can return your item of clothing and we will send you another size up to 14 days from when you received it. The only cost you will incur is the shipping costs to return the item to us. Please note that the clothing MUST not be worn or damaged.
We will send you the correct size once we receive the return.
Warranty and Repair
Many products that we sell have included the standard one-year warranty. However, each product is different. We can advise what type of warranty your specific product has by sending us an email with a detailed description of your product (model/brand/year) to firstname.lastname@example.org or giving us a call.
Our suppliers determine the terms and conditions for repairs. In order to repair a product, we will send it back to our supplier and they will conduct their own assessment. The supplier will make a decision on whether the damage is covered by the warranty and if your product will be replaced.
If your product has broken as a result of malfunction and not regular use, then you can contact us. We will discuss options for repair or replacement. Please have prepared the details on the product and what was the specific malfunction.
As we stated above under conditions, our suppliers often assess repairs and will provide guarantees. The supplier will also advise if there are any costs and who should pay for them. We will inform you about this and discuss the options.
Stock status and Pre-Orders
You can find the status of each product on our product page. Here you will always find the most current stock status of the product. The “stock status” relates to the inventory in our store and/or our warehouses. If a product is in stock, this means that in many cases the product can be shipped the same day. However, in some cases (for example, if a product has to come from one of our warehouses), it may take a few days before the product is shipped.
If you want to know more about the current stock and delivery times, please contact us by phone at (+31) 024-7950212 or via our contact form.
On our website, you will see "Pre-Order" available. The delivery date is often not yet known for these products but we will inform you as soon as we have received the products. All orders are delivered from the order date on a first come first serve basis. You must pay a pre-order in advance.
If you want to receive your items sooner – please order the in-stock items separately from the pre-ordered items. That way you can ensure the pre-ordered item does not delay your entire order.
Sorry, sorry, a thousand times sorry. Customer satisfaction is a real obsession for us. We want to make sure we resolve any issues right away!
- We are happy to resolve your complaint. What works best is for you to contact our customer service. We are available daily via telephone, mail, Twitter, Instagram and Facebook.
- Not satisfied with the answer? Look it up and write to our Customer Service Manager. You can email him via email@example.com.